Question 1

What is the timeline for delivering a production-ready optimization model?

Accepted Answer

We utilize a structured 6-month delivery roadmap designed to validate value early and ensure a secure, user-validated rollout:

Phase 1 - Pilot (3 Months) We focus on "logic first." During this phase, we develop the custom optimization model, validate your historical data, and finalize the solution design. This ensures the math works for your specific business constraints before technical integration begins.

Phase 2 - Implementation (3 Months) We move to "production readiness." This phase covers establishing automated data pipelines, setting up automation, performance tuning, and preparing the system for go-live. Crucially, this includes a dedicated User Acceptance Testing (UAT) period to ensure your team is fully trained and the results are validated.

Question 2

How does WonForge's pricing structure work?

Accepted Answer

We prioritize results over long contracts. You start with a fixed-scope Pilot to validate ROI using your real data. Once live, our subscription is month-to-month with no annual lock-ins.

Question 3

How do you ensure data security and confidentiality?

Accepted Answer

All models and data are hosted in secure AWS environments. Each client's data is isolated in its own S3 bucket, with encryption applied both at rest and in transit. Access is tightly controlled, and we follow AWS best practices for cloud security. We are also open to NDA arrangements tailored to your requirements.

Question 4

What kind of data is required, and how do integrations work?

Accepted Answer

We use structured data such as production capacities, inventory levels, bills of materials, and routing.
Most clients choose one of two integration options:
• Direct Connector (minimal client effort):
We build custom connectors or adapters to your ERP, MES, or database systems. This approach requires little to no ongoing effort on your side, since data flows automatically into the model.
• File/API Export (more client control):
Alternatively, clients can provide structured exports (CSV or API feeds) from their systems. This gives you more control over the data extraction process while still ensuring smooth integration into the model.

Question 5

What industries do you serve, and what types of challenges do you handle?

Accepted Answer

We focus on manufacturing and complex supply chains, particularly in chemicals, dairy & beverage, and other process industries. Our models address challenges such as multi-stage production, transportation routing, inventory allocation, and raw material constraints.

Question 6

How scalable and performant is your solution?

Accepted Answer

Our models leverage an industry-leading commercial solver hosted on AWS, capable of handling millions of constraints and very large datasets. They are engineered for speed and reliability, delivering insights that drive both financial and operational performance.

Question 7

Beyond supply chain optimization, what other types of models does WonForge provide?

Accepted Answer

While our core expertise is in optimization, we also develop complementary models to support broader decision-making. These include:
• Forecasting models - demand forecasting using statistical and machine learning approaches.
• Scheduling models - detailed production and workforce scheduling, built as specialized optimization models.
• Rule-based or heuristic models - when optimization is overkill or data is incomplete, we can implement practical heuristic or rule-based approaches for faster deployment.

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